For Indian travel agencies & corporate planners

Build your agency’s Vietnam ground-service file

Use this trade workspace to turn an agency opportunity into an operating file. It brings the route, service standard, rooming and approval process together before any confidential rate discussion.

Tailored to the actual briefIndia office, New Delhi

Turn the opportunity into a defined file

The decisions behind the proposal.

Begin with the file type rather than a broad request for a complete tariff. FIT planning needs individual preferences; a group file needs participant assumptions and deadlines; MICE needs an event programme. Mao Tours lists an India office in Ghitorni, New Delhi, but the proposal must still identify destination responsibilities. Ask who approves substitutions, handles changes and communicates with the travellers. No owned fleet, response-time SLA or zero-middleman claim is assumed. The trade pages below are commercial briefing tools, not public net-rate inventory.

Illustrative brief to adapt

A representative file before a broad tariff request

An agency can start with one real seven-day client opportunity, providing rooming, dates and service standard. The resulting proposal reveals how the destination partner handles scope and revisions more effectively than a general request for every rate. Use that file to agree the workflow before discussing repeat business.

Different choices. Different implications.

Compare the service specification

Build your agency’s Vietnam ground-service file: request options
ChoiceWhat changesQuote / planning context
FIT filePrivate traveller requirementsRooming, pace and service basis
Group fileA defined passenger movementMinimum numbers and release conditions
MICE fileBusiness programme and delegate logisticsVenue and production scope

A file-control structure

Trade operating file · 7-day sample brief

Adapt these stages to the actual agency file and supplier agreement. They do not confirm inventory, commercial terms or an operating commitment.

  1. Stage 1

    Agency brief

    Identify the file type, dates, passenger assumptions and requested service standard.

  2. Stage 2

    Route and suppliers

    Define nights, movements and preferred versus acceptable alternatives.

  3. Stage 3

    Commercial review

    Check validity, inclusions, currency and payment conditions in the written proposal.

  4. Stage 4

    Pre-operation

    Reconcile passenger details, rooming, dietary requests and actual flight sectors.

  5. Stage 5

    Delivery and changes

    Use named contacts and the agreed approval process for amendments.

Keep the whole journey visible

Commercial and movement context

Arrival and return planning

Assign ticketing and flight-change responsibilities separately from ground handling. Arrival schedules must be reconciled with the final passenger file.

Requested arrival
Gateway agreed in the agency file
Requested departure
Gateway agreed in the final operating version

Quote-specific trade terms

Trade terms are quote-specific and confidential. Record passenger count, rooming, currency, validity and supplier release conditions before resale.

No public net-rate table or allocation is implied. Discuss the actual currency, units and validity directly.

Specific to this package decision

Four questions worth resolving.

What should an agency send before asking for rates?

Provide dates, route, passenger count, rooming and the desired service standard. Identify the company contact and who can approve changes.

Does this page confirm direct hotel contracts?

No blanket contracting claim is made. Ask for the actual supplier scope and terms relevant to the file being proposed.

Are response-time commitments guaranteed?

Only an expressly agreed service commitment can be relied on. The page does not promise a universal turnaround time or automatic voucher delivery.

How are confidential rates handled?

Request them through the direct trade conversation. Public pages describe scope and decisions; they do not display net tariffs or client margin assumptions.

For the broader background, read our vietnam dmc for indian travel agents planning reference.

Confidential commercial discussion

Prepare a trade proposal request.

Include the company contact, operating file, rooming and approval requirements. Net terms are discussed directly; no confidential tariff is displayed on the public page.

b2b@maotours.com

India office: Ghitorni, New Delhi, Delhi 110030. Your enquiry is sent only when you send the draft from your email app. No booking or payment is made here.

Review your email draft before sending. Preparing the draft does not submit information to a booking system.